Banks are challenged to evolve from the Open Banking approach towards an Open X mindset – global survey

Banks must collaborate with start-ups to remain relevant as the financial ecosystem evolves from ‘Open Banking[1]’ to ‘Open X[2]’ Retail banks are struggling to deliver a positive last-mile experience[3] as customers demand more comprehensive and personalized banking, according to the World Retail Banking Report (WRBR) published today by Capgemini and Efma. “In an era of rising consumer expectations, banks are challenged to offer their customers a consistent engaging experience across all channels – branch, web and […]

AI and enhancing the human element in financial services. Will the evolution of the bank progress from neobank and challenger bank to behavioural banks?

At SIBOS 2019, industry experts will be discussing how the financial services sector is in the vanguard of deploying AI on a global scale and whether the technology will be a transformative force or has the potential to act as an existential threat. While the reskilling revolution is sweeping across the financial ecosystem, there is also a growing need for digital ethics that will ensure that major financial institutions efficiently […]