Banks are challenged to evolve from the Open Banking approach towards an Open X mindset – global survey

Banks must collaborate with start-ups to remain relevant as the financial ecosystem evolves from ‘Open Banking[1]’ to ‘Open X[2]’ Retail banks are struggling to deliver a positive last-mile experience[3] as customers demand more comprehensive and personalized banking, according to the World Retail Banking Report (WRBR) published today by Capgemini and Efma. “In an era of rising consumer expectations, banks are challenged to offer their customers a consistent engaging experience across all channels – branch, web and […]